We were called out to an aging Mitel telephone system at a business centre in Sutton Coldfield. They had experienced ongoing issues for quite some time and as the provision of a telephone in each office was part of the tenancy agreement it was important that they had a reliable phone system.
After surveying the building which consists of a dozen separate self contained offices we quoted for a Panasonic KX-NS700 phone system. With the old system all the offices had Mitel system phones in them, but to keep the cost of the new installation as low as possible we provided BT Converse 2300 standard handsets. This meant a cheaper option than providing system phones in all the offices, whilst at the same time still providing each tenant with important features as caller ID, speed dial and voicemail. We did install two Panasonic KX-DT543 phones in the main office to enable the manager to access all the features that the Panasonic system offers.
Another important requirement that the business centre required was Call Reporting in order that the tenants could be accurately billed for the calls they had made during the month. We arranged for the call reporting software to be installed and training given.